There are four types of access on the platform: Administrator, Moderator, Observer, and Participant. Each profile has specific permissions and responsibilities within the Community. Below, you can better understand the role of the Administrator.

INDEX

• Administrator
• Administrator Tools
  • Admin
  • Activities
  • Forum
  • Reports

Administrator

The Administrator user has the highest level of access within the Community. This means they can configure, manage, and monitor all functionalities available on the platform.

Administrator accounts are created by the OW Voices Support team. After the account is created, the user can complete their first access to the platform using the credentials sent by email. Learn more about the first access for administrators.

Among the Administrator’s main responsibilities are managing the Community, configuring operators and participants, organizing activities, and monitoring the results of the research conducted.

It is also the Administrator’s responsibility to define segmentations and participant organization rules when necessary, helping guide activities and analyses within the Community.

It is important that this type of access be granted responsibly, preferably to users who have already participated in the training provided by the OW Voices Support team, ensuring the correct use of the platform’s features.

Administrator Tools

The Administrator has access to the main management menus of the platform, which allow configuring and monitoring all Community activities.

Admin

The “Admin” menu is the main configuration area of the Community and is located in the upper right corner of the platform, near the notifications.

In this menu, the Administrator can access different sections related to Community management, such as:

• Privacy: allows editing permissions and configurations related to user privacy.

• Community: enables managing segmentations and viewing the history of actions performed within the Community.

• Moderation: allows adding and managing platform operators, such as Administrators, Moderators, and Observers.

• Customize: allows customizing the Community’s visual identity and configuring the study’s terms and policies.

• Participants: allows adding and managing the participants who are part of the study.

Each of these features has a specific guide with detailed instructions for use.

Activities

In the “Activities” menu, the Administrator can view all activities within the Community and manage the activities that are part of the study.

Through this menu, it is possible to monitor created activities, review their settings, and access their general information.

For detailed instructions on how to create and manage activities, consult the specific document about activity creation.

Forum

In the “Forum” menu, the Administrator can monitor interactions within the Community.

This area allows publishing content, following discussions, and interacting with participants through comments and reactions.

For more details on how to use this feature, consult the specific guide about the Discussion Forum.

Reports

The “Reports” menu allows the Administrator to monitor the results of activities carried out within the Community.

In this area, it is possible to view participant responses, submitted media, charts, and activity transcripts, as well as apply filters to organize the displayed information.

It is also possible to export activity data for external analysis.

For more information on how to use reports and perform exports, consult the specific document about data export and results analysis.